Important Update to SitelFit’s United Heroes App
This year, we implemented a single-sign on (SSO) process to improve your login experience in the United Heroes App. However, a large number of employees had trouble with this due to not having an email account within the Sitel Group® environment and we’ve made the decision to lift the SSO mandate on Friday, December 11.
How does this affect users?
If you signed up for SitelFit before June 2020, this does not affect you.
If you signed up for SitelFit after June 2020, this affects your account and you will no longer be able to sign in using your current credentials. Please take action with one of the steps below.
1. Reset Your Password. Visit the United Heroes app and click Reset Password. Reset your password using the email address you used to sign up with.
2. Re-Register for Sitelfit. This will create a new account for you to start fresh; you will have zero points.
Our IT team is working on a solution to have in place for Q1 to simplify the sign-in process. With questions, please contact Susana Trista Reyes.
We apologize for any inconvenience this may cause.
The SitelFit Team
SitelFit is our group’s global wellness platform for our associates to
Work Together towards something great. It’s easy: connect your activity tracking app and earn points for walking, running, cycling, swimming and more!
Be Your Best
Now, it’s even easier to count your steps with United Heroes’ new step counter. If you need help connecting to the United Heroes app, click here.
New! Step Counter!
Compatible with the mobile app or connected device of your choice
To begin earning points, simply connect the activity app or connected device of your choice during registration and benefit from an automated upload of your activities to the platform.
The daily advantages
as a team
Progress and feel
Be more efficient
All the physical activities are taken into account and improve your
A physical activity makes a direct impact on your quality of life.
Take part in individual challenges
to motivate yourself.
Reduce your stress and increase your well-being in your professional
and personal life.
Olivier Camino's message
« We know the employee experience is the customer experience, and SitelFit is yet another way we can engage our people while also promoting a healthy lifestyle. »
Olivier Camino, Global COO
I acknowledge that the access to the Platform “Sitel fit” and the participation in all activities suggested in the Platform are optional and are taken at my own risk, and I accept all responsibility. I acknowledge that I can cancel my registration at any time. By registering in the Platform, I declare that I don’t have any medical contraindication related to the practice of the following sport activities: walking, running, swimming, cycling, and I acknowledge and agree that my participation to the sport activities is unpaid, must be realized in my spare time, and that I have no right to any type of monetary consideration or remuneration. I release, discharge and agree to save harmless Sitel Group, any of its affiliated companies and all persons functioning under their permission or authority from any and all claims or liability arising out of my registration and/or participation to the sport activities suggested by the Platform. I acknowledge that the Platform is hosted by “Amazon Web Services” in the EU (Ireland), and that my personal data collected by the Platform are registered in an electronic database by the company “Sport Heroes Group” in order to: share my results with the user’s community, allow the allocation of possible rewards, communicate about the winners of possible challenges, solve any technical problem related to the Platform, or for statistical purposes. I agree that the data collected are kept during a two (2) years period following the cancellation of your registration and/or the closing of the Platform, and that I can access, modify or rectify any data concerning me by sending an email to firstname.lastname@example.org. By creating an account on the Platform, I affirm that I have read and accepted the terms of this liability disclaimer.